Global demand for off-shore services and labor continues to
grow, as these bring value to enterprises in the form of cost savings, quality output
and performance to client companies, then employment and export growth for the low-wage destinations
that offer these services.
India has been dominant in meeting this demand, but rising
wages and high turnover in its employees show that India is under strain. In this industry players, like the Philippines,
have emerged strong to take a larger piece of the action.
